CARE & MAINTENANCE
This is a one of a kind, handcrafted and unique concrete design made to last, and with a bit of care and love you will have this forever.
Made from only the best products, this concrete has been sealed, waxed and tested before leaving our factory to ensure its excellent quality in your bathroom.
Only a little common sense and care is needed in caring for your New Form Concreting Concrete, these are as follows:
- Remembering that our concrete is both water tolerant and stain resistant but not water and stain proof. Ensuring you wipe and clean as you use is essential to the ongoing care of your beautiful basin. Over time your basin will gain character, as it is a natural ageing product.
- Wipe as you go, using a soft damp cloth to wipe it down.
- If you encounter stubborn stains, use a mild non-abrasive cleaner.
- Avoid exposure to products with high ph levels such as jiff and bleach, avoid exposure to paint strippers, nail polish remover and hair dye. Rinse immediately to neutralise the effect, and then follow usual cleaning procedure using a PH neutral cleaning agent.
- Avoid exposure to high impact, especially on the edges.
Stubborn Stains and Dried Spills: High-end sealers provide great resistance to most commonly used items used in the bathroom, but please note: if left for an extended period, stains may occur, so ensure you wipe down as you go. A wet cloth is recommended for any stubborn stains. If needed use a non-acidic and non-abrasive cleaner and rinse well with water. Avoid forceful scrubbing as this may result in a loss of shine and remove the protective sealer.
- DO NOT leave on your basin – toothpaste, mouthwash, hair dye, sunscreen, oil based products or makeup.
- DO NOT fill your basin with boiling water and leave for extended periods of time. Your basin is designed for washing not soaking.
As a mild and gentle cleaner, we like to use a damp microfiber, combined with dish washing liquid – 2 Tablespoons to 1 litre of water, this works as a great general cleaner!
Direct Sunlight: Our concrete basins are a suitable product to be used outdoors, our concrete colours are all UV resistant, and the colour is throughout the entire concrete piece, but exposure to direct sunlight and weather may result in a slight colour change over an extended period.
Heat Resistance: Placing hot items such as a hair straightener directly onto your polished concrete basin is not recommended. Although it is heat resistant, excessive localised heat may result in damage to the concrete sealer or may lead to thermal shock.
Scratches, Cracks and Edge Chipping: Like all materials, overtime the sealer on concrete basins may develop scratches and abrasive marks. To minimise this, follow the waxing procedure to ensure your basin looks beautiful.
As with all basins, concrete is susceptible to chipping and cracking with improper use. Avoid impact on edges and the surface with hard objects. Areas around cutouts are weak points and can form small hairline cracks. The damage is aesthetic and not structural. If structural cracks occur, the product will be replaced. Please note, hairline cracks are not common but may occur. Please ensure you follow the installation process correctly.
INSTALLATION GUIDE
We recommend using the correct waste to suit your basin – Our recommendation is our ADP Universal 32-40mm pop up waste (comes in Matte Black, Matte White and Chrome), or any other waste that suits.
Ensure no water is trapped under the sink, a silicone bead around the perimeter of the base of the basin is required to ensure no water gets under the basin. If water does get trapped underneath through poor installation, water marks can appear.
Install waste using 100% silicone and left to dry for at least 24 hours prior to use.
Waste should be fixed hand tight only, not tightened mechanically.
Warm soapy water is the best way to clean your basin, no harsh or abrasive material and products to be used.
Ongoing Maintenance – Your beautiful basin comes already sealed and waxed. This waxing process should be done every 3-4 months to ensure the protection of the sealer and aid against any staining. See Care and Maintenance.
WAXING INSTRUCTIONS
Ensure basin is clean and dry before using the polish. Using a microfiber, wipe on approximately a 20 cent size of polish on the internal surface, applying in a circular motion that overlaps to ensue no missed areas. Leave for 2 minutes and then gently buff off in light circular motion with a dry microfiber. Repeat every 3-4 months or as required.
Each basin will come with a small amount of polish to continue your care. Future purchases of the wax can be made from Bunnings – Gilly Stephenson Carnauba Polish – in Clear.
WARRANTY
Concrete Basins come with 12 months from the original date of purchase. We warrant that the product will be free from manufacturing defects. Please make sure prior to installation, that you read, understand and follow our installation guidelines AND the Care and Maintenance Instructions. CR Stone is not responsible for labour or installation charges, removal and/or disposal charges of existing basins or any other expenses associated with a defective product. New Form Concreting’s sole responsibility is replacement, exchange, or repair of a defective product.
Exclusions of this warranty are as follows:
- Use of the Basin for any commercial purpose.
- Edge chipping, surface damage caused by wear and tear, hairline cracking or
- Discolouration due to the product being subjected to high heat, or damage caused by improper use or abuse including damage from mishandling or misuse
- Exposure to ultra violet light
- Damage from physical or chemical abuse and damage from improper care and maintenance including, but not limited to damage caused by cleaning with abrasive substances
- Scratches or stains. If any chemicals are left on for an extended period of time on our Basins they will stain.
- Any chemical damage including but not limited to stains from hair dye, moisturiser, makeup, oils, toothpaste, mouthwash. If these items are left on for an extended period, the basin may stain. Advised to wash down as you use.
- Damage to the product because it has been fabricated or installed in an improper manner or contrary to any specifications outlined by New Form Concreting
- The altering of any factory-applied finish
- Additional modifications such as plumbing, electrical, tile, cabinets etc that may be necessary to repair or replace the basin product covered under this warranty
- Chipping or pinholes occurring during fabrication or through ongoing use
- Hairline cracking around cut-outs during or after installation
- Basins that have been filled with extremely hot water and left for an extended period of time.
- Routine maintenance and minor conditions such as stains, revealing of pinholes, and water spots that are a function of proper care and maintenance and which may be avoided by following the techniques specified in the Care& Maintenance Guide.
- This warranty is not transferable during the warranty period to any subsequent owner of the residence in which the surface product was originally installed.
- The warranty does not apply where the defect is trivial or insubstantial and where the product is installed with known or visible manufacturing ‘characteristics’ at time of installation, including but not limited to colour variance or flatness deviation beyond reason.
- Any claim under the warranty will not be recognised or accepted and the warranty does not apply if:
- The claim is not supported by proof of the purchase of the product from within 12 months.
- The claim is not made within a reasonable period after the defect in the product would have become apparent to a reasonable person.
- The product alleged to be defective is not made available for inspection and testing by our supplier or its authorised representatives or consultants.
Special Note: Concrete basins are poured in moulds, therefore when they are removed from the mould, they will have some pinholes or bubbles along with other voids, “character markings”, and discolouration. These are not considered manufacturing defects; rather it is a reflection of the ongoing patina of the concrete product.
